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Privacy Policy - Mobile

Privacy Policy

Privacy Policy


Welcome to the Your DIY Shop privacy note. Your DIY Shop & MacBlair is a trading division of Macnaughton Blair Ltd.

MacBlair respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data whenever that information is provided to us.  This includes when you, or your business, request information from us, contact us (or we contact you), apply to set up an account with us, purchase goods or services from us, use our website(s)/apps, [connect with us via social media], link to or from our website(s)/apps, or any other engagement we have with you (regardless of where you are based).  It also tells you about your privacy rights and how the law protects you. 

This policy should be read in conjunction with our applicable terms and conditions of website use and our cookie policy. 

Click [here] to view the Terms & Conditions of Use for Consumers.

Click [here] to view the Terms & Conditions of Use for Trade.



This privacy notice aims to give you information on how MacBlair collects and processes your personal data in our dealings with you, including providing goods and services to you, and including any data you may provide through this website.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.


Macnaughton Blair Ltd is the controller of your personal data and responsible for this website.  Macnaughton Blair Ltd is part of the Grafton Group.  Current members of the Grafton Group can be found HERE 

Grafton Group has appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the DPO using the details set out below.


Our full details are:

  • Full name of legal entity:                      Macnaughton Blair Ltd
  • Title:                                                     The Data Protection Officer
  • Email address:                                     DPO@graftonplc.com
  • Postal address:                                    Grafton Group plc, Boundary House, 2 Wythall Green Way, Wythall, Birmingham B47 6LW

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.


This privacy notice was last updated on 10th May 2018

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. 


Our website may include links to third-party websites, [plug ins and applications]. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.


Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data includes first name, last name, username or similar identifier, marital status,title, date of birth and gender.
  • Contact Data includes billing address, home address, email address and telephone numbers.
  • Financial Data includes payment card details and, where you or your business have or apply for a credit account with us, bank account details and information held by credit reference and fraud prevention agencies.
  • Transaction Data includes details about you/your business trading history, including payments from you/your business.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website/or any apps.
  • Profile Data includes your username and password, products/services provided to you/your business, [feedback and survey responses.
  • Usage Data includes information as to how you use our website.
  • Marketing and Communications Data includes your preferences as to whether you are happy to receive marketing from us and, if so, your communication preferences.

We may also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

In the normal course, we will not collect Special Categories of Personal Data about you.  Criminal offences may, however, appear on [credit references or] anti-fraud checks we may make.


Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you, for example, to provide you with goods or services. In this case, we may have to cancel a contract you have with us but we will notify you if this is the case at the time.


We use different methods to collect data from and about you including through:

  • Direct interactions. You may give us your [Identity, Contact and Financial Data] by filling in forms or by corresponding with us by post, phone, email, via this website, apps or on social media, or otherwise. This includes personal data you provide when you or your business 
    • subscribe to our newsletter and/or other publications;
    • request a brochure or other promotional or marketing materials to be sent to you/your business;
    • apply for, or operate, a credit account with us;
    • purchase goods and/or services at one of our branches;
    • purchase goods and/or services via our website;
    • enter a competition, or respond to a promotion or survey; or give us some feedback.
  • Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, [server logs] and other similar technologies.  Please see our cookie policy  for further details.
  • Third parties and publicly available sources. We may receive personal data about you from various third parties and public sources.
    • Credit reference agencies and fraud prevention organisations such as credit referencing agencies and fraud prevention organisations.  When you or your business in which you are a partner or a director makes an application for a credit account with us, we will or may make searches about you with credit reference agencies and fraud prevention organisations.  Searches are made against addresses provided, and so may also return information relating to other household members. The relevant agencies/organisations will keep a record of that search, and will share information from their records with us and with other business assessing applications for credit and to prevent fraud.  We will record information as to your/your business' trading history with us, and share this information with credit reference agencies and fraud prevention organisations.  Should it become necessary to review a credit account, a further check with credit reference agencies [and fraud prevention organisations] may be made, and a record kept by them of the search.
  • Where your/your business' debts are unpaid, we may share your personal information with relevant debt collection and/or debtor tracing agencies.
  • Other businesses in the same or related sectors.  As part of our credit referencing [and anti-fraud] procedures we may make enquiries of other businesses in the same or related sectors as to your/your business' trading history with them, and may share information as to your/your business' trading history with us.
  • Technical Data from analytics providers and search information providers such as Google [inside OR outside] the EU. 
  • Contact, Financial and Transaction Data from providers of technical, payment and delivery services based [inside OR outside] the EU. 
  • Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.


We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances: 

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending direct marketing communications to you via email or text message; 

You have the right to withdraw consent at any time by Contacting us


We have set out below, in a table format, a description of the ways we plan to use your personal data, and which of the legal bases we rely on to do so.  We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.


Type of data

Lawful basis for processing including basis of legitimate interest

To respond to an enquiry from you.

(a) Identity
(b) Contact

Necessary to take steps at your request prior to entering into a contract with you.

To undertake credit-referencing and anti-fraud checks in connection with applications for and the operation of a credit account with us.


(a) Identity
(b) Contact
(c) Financial
(d) Transaction

Necessary to take steps at your request prior to entering into a contract with you.

Necessary for our legitimate interests in protecting our business from insolvent customers and fraud.

Necessary for means of substantial public interest (preventing fraud).

To provide goods and/or services to you, and to collect and recover money owned to us

(a) Identity
(b) Contact
(c) Financial
(d) Transaction

Performance of a contract with you

Necessary for our legitimate interests (to operate our business and recover debts due to us).

To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy policy

(b) Asking you for feedback


(a) Identity
(b) Contact
(c) Profile
(d) Marketing and Communications
(e) Usage


Performance of a contract with you

Necessary to comply with a legal obligation

Necessary for our legitimate interests (to keep our records updated and to study how customers use our services)

[Your consent (email/SMS marketing)]


To administer and protect our business including our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)


(a) Identity
(b) Contact
(c) Technical

Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud, and in the context of a business reorganisation or group restructuring exercise)

Necessary to comply with a legal obligation


[To deliver relevant website content to you [and measure or understand the effectiveness/usability of our website]


(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Technical


Necessary for our legitimate interests (to study how customers use our services, to develop them, to grow our business and to inform our marketing strategy)]


To use data analytics to improve our website, services, marketing and customer relationships

(a) Technical
(b) Usage


Necessary for our legitimate interests (to define types of customers for our services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)


To deal with issues, complaints or disputes arising out of our relationship with you/your business, and to prevent or detect crime, including fraud


(a) Identity
(b) Financial
(c) Technical
(d) Profile
(e) Usage


To establish, exercise or defend legal claims

When we refer to legitimate interests we mean the interest of our business in conducting and managing our business to enable us to give you the best service/product. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

We do not undertake automated decision making using your personal data, eg automatic refusal if credit reference checks show bad risk.


We strive to provide you with choices regarding certain personal data uses, particularly around marketing.

Where you have agreed to receive it, we may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which goods, services and offers may be relevant for you.

We will only share your personal data for marketing purposes in accordance with your preferences/consent.

You can ask us to stop sending you marketing messages at any time by logging into the website via the following link to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by Contacting us at any time.